el3s Terms and Conditions

1General Provisions and Eligibility

These terms and conditions ("Terms") govern the use of the el3s platform and all related services. By accessing the el3s website, creating an account or using any service, you fully agree to these Terms.

To use the el3s platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must be a resident of Bangladesh or accessing from a jurisdiction where such services are not prohibited.
• You must not have any active self-exclusion restrictions or prohibitions in place.
• You must operate the account in your own name and for your own benefit.

el3s reserves the right to refuse any individual's account or restrict access without providing a specific reason.

2Account Registration and Verification

To create an account on el3s, you must provide accurate and complete information. Each user may hold only one account.

2.1 Information Required at Registration

• Full legal name (matching your national identity card)
• Valid email address
• Mobile number
• Date of birth (must be 21 years of age or older)
• Residential address

2.2 Verification Process

el3s reserves the right to verify your identity at any time. The following documents may be requested for verification:

• National ID card (NID) or copy of passport
• Recent utility bill or bank statement (for address verification)
• Proof of payment method verification (such as bKash or Nagad number)

3Account Security and User Responsibilities

It is your responsibility to maintain the security of your account. Keep your login credentials (username and password) confidential and never share them with any third party.

• If you suspect any unauthorized access to your account, notify the support team immediately.
• You are responsible for all activities carried out using your account.
• el3s staff will never ask for your password — treat any such request as fraudulent.
• If your account details change (email, mobile number), you are required to notify the support team immediately.

One person may not operate multiple accounts. Creating more than one account from the same IP address, device or household will be identified as duplicate accounts.

4Deposit and Withdrawal Policy

4.1 Deposit Rules

el3s currently accepts the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer.

• Deposits may only be made from a payment account registered in your own name.
• Use of third-party payment accounts is strictly prohibited.
• Maximum deposit limits may be set separately.

4.2 Withdrawal Rules

• Account verification must be completed before withdrawing.
• Withdrawals may only be made to the payment method used at the time of deposit.
• Withdrawals may be delayed if the wagering requirements of any active bonus have not been met.
• el3s reserves the right to hold a withdrawal for additional verification regardless of reason.

4.3 Fraud Prevention

el3s follows strict policies to prevent money laundering and fraud. If suspicious financial activity is detected, the account may be temporarily suspended pending investigation. No withdrawals will be processed during this period.

5Bonuses and Promotional Offers

el3s offers bonuses and promotional offers from time to time. Each offer has its own terms and conditions, which are detailed on that offer's page.

5.1 Welcome Bonus

• Each user may receive the welcome bonus only once.
• The wagering requirements must be met before bonus funds can be withdrawn.
• The bonus must be used within a set time period after it is received — the bonus will be cancelled if it expires.

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements are met.
• It may not be possible to have more than one bonus active at the same time.
• el3s reserves the right to cancel a bonus and any associated winnings if the bonus terms are violated.
• For details on the VIP cashback program, please contact the support team.

6Betting and Gaming Rules

The el3s platform offers online casino games (slots, live casino, table games) and betting on cricket and various other sports.

6.1 General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If incorrect odds are displayed due to a technical error, el3s reserves the right to suspend or void the market.
• el3s is not obligated to pay winnings obtained due to a game error or software issue.

6.2 Game Providers

The el3s platform offers games from various internationally recognized game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and Ezugi. Each game provider's own rules apply.

6.3 Minimum and Maximum Bet Limits

Each game or market has its own minimum and maximum bet limits. el3s may apply special limits for specific players or events.

7Prohibited Activities

The following activities are strictly prohibited on the el3s platform:

• Money laundering or use of funds from illegal sources.
• Creating multiple accounts to take advantage of bonuses (bonus arbitrage).
• Hacking, cracking or any form of technical interference with the game software.
• Placing bets or playing games using automated bots or software.
• Operating an account on behalf of or with funds from a third party.
• Any form of collusion or attempt to predetermine game outcomes.
• Harassing or abusive behavior toward other users or staff on the platform.

8Account Closure and Suspension

el3s reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of the terms and conditions.
• Fraud or suspicious activity.
• Failure to complete the verification process.
• Failure to meet the age requirements.

8.1 Account Closure by the User

You may close your account at any time by contacting the support team. All valid balances may be withdrawn before the account is closed, however any active bonuses will be cancelled.

8.2 Self-Exclusion

As part of responsible gaming, you may apply for self-exclusion for a set period of time. While self-exclusion is active, you will not be able to log in to your account or carry out any betting activities.

9Responsible Gaming and Age Restrictions

el3s believes that gambling is a form of entertainment and should always be done responsibly. We care deeply about the mental and financial wellbeing of all our players.

Our advice for responsible gaming:

• Only bet an amount of money that, if lost, will not affect your life.
• Play for entertainment, not as a source of income.
• Avoid playing while under the influence of alcohol or when under mental stress.
• Set your own deposit and betting limits.
• If you notice signs of gambling addiction, seek help immediately.

For more information, visit our Responsible Gaming page.

10Privacy and Data Protection

el3s gives the highest priority to the privacy of your personal information. Full details of how your information is collected, used and kept secure can be found in our Privacy Policy.

By accepting these terms and conditions, you agree that:

• el3s may collect and store your registration information, transaction history, and gameplay data.
• This information may be used to improve services, prevent fraud, and meet legal obligations.
• Your data is kept secure using SSL encryption technology.
• Your personal information will never be sold to third parties.

11Dispute Resolution

If you have any dispute or complaint with el3s, please contact our support team first. We take all complaints seriously and work to resolve them quickly.

11.1 Complaint Process

1. First, report the issue through 24/7 live chat.
2. If the issue is not resolved via live chat, send a detailed message to [email protected].
3. Include all relevant information and evidence with every complaint.
4. el3s will respond to your complaint within a reasonable time.

11.2 Final Decision

In disputes regarding game outcomes, el3s server logs and the game software provider's records will be considered as final evidence.

12Changes to Terms and Conditions

el3s reserves the right to change, amend, or update these rules and terms and conditions at any time. For significant changes, users will be notified via their registered email or a notice will be posted on the website.

• Updated terms and conditions will take effect from the date of publication.
• If you continue using el3s after the changes, you will be considered to have accepted the new terms and conditions.
• It is recommended that you visit this page regularly to stay up to date.

13Contact

If you have any questions or need clarification about these rules and terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support is available in Bengali

Our support team is always by your side and ready to answer any of your questions.