el3s Privacy Policy

el3s ("we", "us" or "the platform") operates a safe and reliable online gaming and betting platform for Bangladeshi players. This privacy policy describes how we collect, process, store and protect your personal information when you use our website and related services.

By registering on our platform or using our services, you agree to the terms of this privacy policy. We treat the protection of your privacy as our highest priority and do not disclose your information to any third party without authorisation.

We reserve the right to change this policy. For any significant changes, we will notify you via your registered email address or through a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

We may collect various types of information. These are described in detail below:

2.1 Information You Provide Directly

Information you provide during registration, transactions or customer service interactions:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and contact details
• Username and password
• Identity document information (national ID or passport — for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)

2.2 Automatically Collected Information

Information collected automatically while using the platform:

• IP address and device type
• Browser version and operating system
• Session data, login time and time spent on the platform
• Game play history and betting activity
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from identity verification service providers or payment processors. This information is used solely for the purpose of confirming your identity and transactions.

We collect and use your information for the following purposes:

• Account Management: Completing your registration, verifying your account and keeping the login process secure.
• Service Delivery: Operating gaming, betting and other platform services.
• Financial Transactions: Processing deposits and withdrawals, with a minimum deposit of ৳100 and a minimum withdrawal of ৳500.
• Age and Identity Verification: Ensuring that only individuals aged 21 or above use the platform.
• Fraud Prevention: Detecting unusual transactions and keeping accounts secure.
• Customer Support: Resolving any questions or issues you may have — via 24/7 live chat support in Bengali.
• Responsible Gaming: Detecting unusual gaming behaviour and implementing responsible gaming programmes.
• Legal Compliance: Complying with applicable laws and regulations.
• Service Improvement: Enhancing the platform experience and developing new features.

Our platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve website functionality.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse user behaviour and improve the platform.

4.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may limit platform functionality and cause issues with login or transactions.

el3s does not sell, rent or share your personal information with third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

5.1 Service Provider Partners

We work with trusted service providers who perform specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), identity verification and technology services. These partners are given access only to the information needed to carry out their specific tasks and are bound by confidentiality agreements.

5.2 Game Providers

Limited information may be shared with providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi and others to operate the games on the platform. This information is used to manage game sessions and ensure fair play.

5.3 Legal Obligations

We may be required to disclose your information under a court order, a request from a government authority or applicable law. In such cases we will endeavour to notify you in advance wherever legally permitted to do so.

5.4 Business Transfers

In the event of a company merger, acquisition or sale of assets, your information may be transferred. In such cases we will ensure that the new ownership also adheres to this privacy policy.

We use industry-standard security measures to keep your information safe:

• SSL Encryption: All data transmissions are secured with SSL/TLS encryption.
• Secure Servers: Your information is stored in secure data centres with strict access controls.
• Password Hashing: Your password is never stored in plain text — it is kept only as an encrypted hash.
• Regular Security Audits: Our systems undergo regular security reviews.
• Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Fair Play Assurance: Gaming systems are audited and fair outcomes are guaranteed.

However, no method of transmitting or storing information over the internet is 100% secure. We strive to ensure the highest level of security but cannot guarantee absolute security.

We retain your information only for as long as necessary. Specifically:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Certain information may be retained after account closure for legal and regulatory reasons.
• Financial Transaction Records: Retained for the period required by legal obligations.
• Marketing Consent Withdrawal: Marketing communications are stopped as soon as possible after consent is withdrawn.

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you. You can request this information by contacting us at [email protected].

8.2 Right to Rectification

You have the right to correct any inaccuracies in your information. You can do this through your account settings or by contacting us.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. Upon such a request we will verify the information and take the necessary steps.

8.5 Right to Object

You have the right to object to the processing of your information for marketing or profiling purposes. Upon receiving such a request we will stop the relevant communications as soon as possible.

el3s strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect or process any information from minors. If we become aware that a minor has created an account, that account will be immediately closed and the related information will be deleted.

If a parent or guardian suspects that their child has registered on our platform, please contact us immediately at [email protected].

Our platform may contain references to third-party services — such as payment gateways or game providers. These third parties have their own privacy policies which are outside the control of el3s. We are not responsible for their privacy practices and encourage you to review their policies.

Some information may be processed or stored outside Bangladesh in order to provide our services. In such cases we ensure that these transfers are carried out with appropriate safeguards and that the receiving party adheres to standards equivalent to this privacy policy.

el3s places the highest importance on responsible gaming. To this end we may monitor your gaming activity and, where necessary, impose limits, apply self-exclusion or take supportive measures. Information collected for this purpose is used solely for your wellbeing.

To learn more about responsible gaming, visit our Responsible Gaming page.

We may update this privacy policy from time to time. For significant changes we will:

• Send a notification to your registered email address.
• Display a clear notice on the platform.
• Update the "Last Updated" date at the top of this page.

Continued use of the platform after changes have been made will be considered consent to the new policy. If you do not agree with the changes, you may request that your account be closed.

If you have any questions, concerns or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will process your request as quickly as possible and respond within the set timeframe. For privacy-related requests we may ask for additional information to verify your identity.

The definitions of some key terms used in this privacy policy are given below:

• "Personal Information": Any information that can directly or indirectly identify you.
• "Processing": Any operation involving the collection, recording, organisation, storage, use, disclosure or deletion of information.
• "Third Party": Any person or entity other than el3s and the user.
• "KYC": Know Your Customer — an identity verification process that helps prevent financial crime.
• "SSL": Secure Sockets Layer — a standard technology for securing internet connections.